Refund Policy

At QUANTA SOFT Ltd DBA PAYQUANTA , we provide secure and reliable payment solutions throughout Latin America and beyond. While we aim to ensure smooth operations and transparent service, we understand that there may be instances where a refund is needed. This policy explains when refunds apply and how to request one.

1. When Refunds May Be Issued

Refunds may be granted in the following situations:

• A transaction was processed incorrectly due to a technical error on our platform.

• You were charged twice for the same service (duplicate transaction).

• You were charged for a service that was not delivered.

• A refund is required by law, or by order of a financial or regulatory authority (e.g., due to fraud or AML concerns).

Each request is carefully reviewed and evaluated by our support team.

2. When Refunds Cannot Be Issued

Unfortunately, we cannot offer refunds in the following cases:

• The service was successfully delivered.

• The error was caused by a third-party provider (such as a local bank, crypto exchange, or external processor).

• The transaction was initiated incorrectly by the customer (e.g., sending to the wrong wallet address, using the wrong amount).

• A chargeback was initiated without first attempting to resolve the issue through our support team.

We always recommend contacting us first so we can assist you directly.

3. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team within 14 calendar days of the original transaction. Include the following details to help us process your request faster:

• Full name and contact information

• Transaction ID and date

• Reason for the refund request

• Any relevant supporting documents or screenshots

You can reach us at: [email protected] or through our Contact page https://payquanta.net/contact-us

4. Refund Processing Time

If approved, your refund will be processed within 7 to 14 business days. Funds will be returned using the same payment method as the original transaction, unless otherwise agreed.

For crypto-to-fiat transactions:
The refunded amount will be based on the fiat currency value at the time of the original transaction. We do not compensate for any change in exchange rates between the date of transaction and the refund.

5. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will take effect immediately once published on our website. We encourage you to check this page periodically to stay informed.

Need help?

Contact us at [email protected] for questions related to refunds and returns.